The Tier 2 Technical Care Associate delivers timely and professional technical support to Amazon Leo customers, handling escalatations and troubleshooting complex technical issues in German and English.
Responsibilities
Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels
Offer detailed technical support with clear and professional communication
Collaborate with other customer support teams to resolve complex issues
Document steps and resolutions in a clear, easy-to-follow format
Identify trends in customer issues and propose improvements to support processes
Requirements
High school diploma, or equivalent
Nice to have: Fluent English (speaking, writing, reading)
Nice to have: Experience working in a fast-paced, rapidly changing operations environment
Nice to have: Experience in direct to consumer or business ISP
Delivers timely, accurate, and professional general and technical support to Amazon Leo customers, resolving complex escalations via phone, email, and chat channels.
Responsibilities
Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels
Offer detailed technical support with clear and professional communication
Collaborate with other customer support teams to resolve complex issues
Document steps and resolutions in a clear, easy-to-follow format
Identify trends in customer issues and propose improvements to support processes
Requirements
High school diploma, or equivalent
Nice to have: English (fluent speaking, writing, reading)
Nice to have: Experience working in a fast-paced, rapidly changing operations environment
Nice to have: Experience in direct to consumer or business ISP and/or Satellite technical support
Lead on-the-ground operational strategy across diverse product categories, leveraging AI technologies and deep business insights to drive data-informed decision-making.
Responsibilities
Develop and execute end-to-end operational strategies for product launches and growth initiatives, grounded in rigorous business analysis.
Apply strong analytical skills to quickly identify and break down complex problems, evaluate trade-offs, and make data-informed decisions under tight timelines.
Build effective communication frameworks that keep global stakeholders, partner teams, and leadership aligned, informed, and engaged.
Proactively identify opportunities to drive scalable operational improvements by exploring and adopting GenAI and automation solutions.
The role will serve as an HR Business Partner to selected business units within the isolved organization, with a primary focus on supporting clients and stakeholders in the Midwest region. This is a highly influential role, and the ability to act as a change agent and trusted advisor to senior management teams are key attributes for success.
Responsibilities
Deliver HR programs, solutions, and support on both the team-wide and individual level.
Establish strong working relationships and credibility by developing a sound knowledge of the business and demonstrating a strategic focus and results-oriented approach.
Translate business strategy into actionable HR strategy by identifying highest priority HR needs for assigned business units.
Provide expertise and one-on-one employee support in the following areas: performance management, employee relations, management coaching, learning and development, and organizational development.
Guide first level managers on day-to-day performance management to ensure employees receive coaching, feedback, and career development.
Accept match and apply customer payments to invoices
Research and resolve unapplied cash receipts and payment errors
Negotiate settlements for collections
Manage A/R aging reports to identify past due accounts
Pursue collection efforts manually and electronically
Requirements
Associate's degree (AA) or equivalent from two-year College or technical school; or one to four year related experience and/or training; or equivalent combination of education and experience.
Responsible for reviewing applications, maintaining admissions data integrity, executing communication plans, and supervising student employees within the Enrollment Management & Marketing division.
Responsibilities
Review applications to ensure eligibility
Maintain admissions CRM and centralized application systems
Execute mail merges and oversee correspondence distribution
Monitor shared email inbox for prospective student inquiries
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