- Plymouth, Wisconsin, United States
Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment.
Responsibilities
- Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services.
- Models and reinforces customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience.
- Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
- Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
- Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
