Complete designated cashier and closing reports in the computer system
Review shift logs/daily memo books and document pertinent information in logbooks
Contact appropriate individual or department to resolve guest call, request, or problem
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
Sell a room/accommodation to guests without reservations based on availability
Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
Responsibilities
Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
Respond to and try to fulfill any special banquet event arrangements.
Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Guest Service Expert responsible for delivering in-room dining experiences, setting tables, interacting with guests, and maintaining service standards.
Serve food courses and alcoholic beverages to guests, set tables, answer menu questions, communicate with kitchen, record transactions, ensure guest satisfaction, maintain cleanliness, complete closing duties, and perform other reasonable duties as requested by Supervisors.
Responsibilities
Serve food courses and alcoholic beverages to guests
Set tables according to type of event and service standards
Answer questions on menu selections
Communicate with the kitchen regarding menu questions, length of wait, re-cook orders, and product availability
Record transaction in MICROS system at time of order
Guest Service Representative responsible for delivering a wide range of services to guests, managing operational needs, addressing requests, completing reports, and sharing local highlights.
Responsibilities
Deliver a smooth check‑in and check‑out experience
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
Responsibilities
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Requirements
High school diploma or GED
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Assists in daily HR activities including recruitment, compensation, training, employee relations, compliance, and claims management at a hotel property.
Responsibilities
Assist in recruitment and hiring processes
Support external recruitment sources and job fairs
Coordinate employee orientation and training programs
Manage employee relations and communication
Ensure compliance with employment laws and privacy act
Requirements
High school diploma or GED
2-year degree in Human Resources, Business Administration, or related major
Assists the Director of Security in managing daily security operations, protecting property, employees, guests, and ensuring compliance with safety protocols.
Responsibilities
Assists in development and implementation of emergency procedures
Recommends follow-up action for security breaches
Conducts investigations of property losses
Deploys security staff for monitoring and protection
Complies with corporate security guidelines
Requirements
High school diploma or GED
2-year degree in Criminal Justice or related major
Operations SupervisorNewMarriott · Dearborn, US