As a Reload Technician, you will play an important role in managing, testing, reloading, and recertifying these units before they are returned to Ciena’s finished goods inventory for future customer orders.
Compensation
Pay Range: Our Technician's are paid hourly, for this role the hourly range is $28/hr - $45/hr
Responsibilities
Perform manual and automated reload, retest, and recertification activities using Linux-based tools and scripting languages such as Python and Perl.
Execute reload and recertification tests according to established engineering documentation and procedures.
Configure and update software loads and perform traffic and system testing as required.
Record test results and maintain accurate reload and recertification logs in the appropriate databases.
Identify hardware and software failures, troubleshoot issues, and document and report problems to the appropriate teams.
The Project Engineer is responsible for developing maintenance plans to support servicing and maintenance of all drilling equipment, ensuring rig data is gathered and monitored in a Maintenance Management System (MMS).
Responsibilities
Works as part of the onshore operations support team and reports to Operations Manager
Compile engineering and design document(s) to support Technical Service Requests (TSR's) and other projects
Research technical data for MOC submittal
Monitor and follow up on MOC approval progression or technical inquiries
Review and comment on engineering and design document(s) for Technical Service Requests (TSR's) and projects
Own a book of 50–70 SMB accounts, guiding customers through onboarding and driving adoption, engagement, and retention across the full customer lifecycle.
Compensation
Base Salary: $80,000 - $110,000 CAD
Responsibilities
Own a book of ~50–70 SMB accounts from kickoff through renewal
Be the primary point of contact for your accounts via Slack and our customer ticketing system
Drive customer health, adoption, and retention across your book of business
Identify upsell and expansion opportunities; proactively flag at‑risk accounts
Serve as first responder for all inbound customer questions via Slack and our customer ticketing system
Hands‑on, deeply technical role designing, building, and launching complex integrations on top of Suger’s platform, while shaping internal systems, APIs, and tooling to make those integrations scalable and reliable.
Compensation
Base Salary Range: $120,000 - $150,000 CAD/year. Competitive compensation and equity plan.
Responsibilities
Work directly with customers to understand technical requirements and map workflows to Suger’s APIs, integrations, and AI‑powered automation.
Lead technical discovery, demos, walkthroughs, and AI‑enabled proof‑of‑concepts, helping customers understand how intelligent workflows fit into their systems.
Guide customers through onboarding, implementation, and go‑live, including AI‑assisted workflows that automate marketplace and billing processes.
Troubleshoot API issues, investigate logs, validate configurations, and support escalations across both traditional services and AI‑backed components.
Collaborate with Engineering to reproduce issues, debug complex systems, and ensure clear technical handoffs.
