The Line & Ramp Service Supervisor will supervise a team of Line & Ramp Service Agents during a shift, ensuring coordination, safety, service, and quality standards are met.
The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $16.00-$18.00 per hour.
The posted salary ranges will default to that of your regional location and will not include any premiums. The hourly rate for this non-exempt position will be as follows: $18.00 - $20.00 hourly, plus a performance-based bonus up to 5% of annual salary.
- Supervise and coordinate a team of Line & Ramp Agents during a shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
- Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
- Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
- Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues.
- Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conducting training and ensuring development of employees to improve work performance and maximize employee potential.
- health insurance
- dental & vision insurance
- matching 401(k)
- health savings account
- flexible spending account
