As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. Expert in customer satisfaction, merchandising, and building brand loyalty, driving results through promotional and Omni selling initiatives.
Responsibilities
Lead colleagues in the execution and completion of assigned tasks
Act as an advocate for the customer, role modeling and providing fast feedback on how to make every customer experience outstanding
Ensure high-level customer service through problem-solving and customer-focused resolutions
Enhance the in-store customer experience by promoting the Macy's mobile app
Meet with People Leaders throughout the day to plan and monitor total store activities
Requirements
High school diploma or equivalent
Nice to have: 1-2 years of direct retail experience
As an Asset Protection Detective, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment using surveillance and investigative tools.
Responsibilities
Use surveillance techniques, investigative tools, and reporting systems to help identify theft, dishonest activity, and shortage trends.
Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
Apply de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
Prepare clear documentation, statements, and evidence to support investigations, audits, and legal proceedings.
Support team readiness by training colleagues on protocols that help protect company assets.
As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction, merchandising, and building brand loyalty.
Responsibilities
Advocate for the customer and role model for colleagues
Expert in customer satisfaction, merchandising, and building brand loyalty
Drive results through promotional and Omni selling initiatives
Communicate expectations and priorities to colleagues under the supervision of a People Leader
Shoe Expeditor responsible for locating, delivering, and managing inventory in the Women’s Shoe department to support sales associates and maintain store organization.
Responsibilities
Greet customers and provide assistance
Conduct sales transactions and handle payments
Pull orders from stockroom and stage for sales colleagues
Assist in locating and pulling merchandise for digital orders
As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style.
Responsibilities
Deliver exceptional customer service through personalized consultations and expert product knowledge
Build lasting relationships with clients and drive client development through outreach and follow-up
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
Plan and execute in-store and vendor-led events to drive traffic and engagement
Maintain brand standards through proper merchandising, hygiene, and stock replenishment
Beauty Brand Expert at Macy’s responsible for driving sales, elevating customer experience, and leading brand strategy in a retail environment.
Responsibilities
Deliver exceptional customer service through personalized consultations and expert product knowledge
Build lasting relationships with clients and drive client development through outreach and follow-up
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
Plan and execute in-store and vendor-led events to drive traffic and engagement
Maintain brand standards through proper merchandising, hygiene, and stock replenishment
Provide an exceptional customer experience by ensuring the customer is always the priority, greet customers, make product recommendations, upsell, serve as a liaison between designated vendors and store leadership, maintain sales floor, implement best practices to drive sales, build brand-specific clientele, execute vendor events, plan and lead customer-facing events, use Macy’s point of sale systems and company devices, foster an inclusive environment.
Responsibilities
Provide an exceptional customer experience by ensuring the customer is always the priority
Greet customers, make product recommendations, and upsell
Serve as a liaison between designated vendors and the personal stylists and the store leadership team
Ensure sales floor is neat, clean, and properly signed for sales and markdowns
Create and implement best practices to drive sales, turn, and gross margin above company average
Selling and Support CaptainNewMacy's · Irving, US