- Remote, United States
- Remote
- Full-time · Senior
- 5+ years
Provides expert Epic EHR design, build, testing and advanced troubleshooting services for clients while overseeing customer engagements and mentoring other Managed Services team members.
Responsibilities
- Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications
- Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
- Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
- Oversee and participate in the onboarding of new team members to the customer support team
- Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts
Requirements
- Post-secondary education or equivalent experience
- Nice to have: Epic HB Claims
- Nice to have: Electronic Remittance
- Nice to have: Professional Billing (PB)
- Nice to have: Revenue Cycle certifications