Primary point of contact for patients and caregivers, managing patient registration, scheduling, and insurance verification within the USC/Keck Health System.
Compensation
The hourly rate range for this position is $26.00 - $41.28.
Responsibilities
Gather patient demographics, insurance information, and referral documentation
Maintain accurate patient records in EMR
Schedule appointments and manage provider calendars
Verify eligibility and authorization of services
Coordinate patient communication and care between patients and providers
Requirements
High School or equivalent
Associate’s Degree in healthcare, business, or related field
Bachelor’s Degree in healthcare, business, or related field
The hourly rate range for this position is $21.84 - $34.48.
Responsibilities
Answer, screen and direct incoming and outgoing telephone calls and electronic messages
Schedule and confirm initial and follow-up medical appointments
Verify insurance coverage and advise patients of financial responsibility
Perform data entry and maintain patient appointment databases
Coordinate care with patient coordinators, nurses and physicians
Requirements
High school or equivalent
Associate's degree or Bachelors' degree in healthcare, business or operations field
Nice to have: bilingual Spanish, Chinese or other languages
Nice to have: specialized/technical training in vocational certificates for appointment scheduling, registration, insurance verification, medical assistant
The Professional Billing (PB) Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members.
Responsibilities
Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers
Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts
Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
Requirements
Post-secondary education or equivalent
Nice to have: Epic PB Claims and Electronic Remittance certification
Nice to have: professional billing workflows
Nice to have: charge routing
Nice to have: claims processing
Cadence - Senior Application Advisor
Nordic Healthcare Group (NHG) · Posted Nov 9, 2026
Senior Application Advisor – Managed Services providing Epic EHR design, build, testing and advanced troubleshooting for Nordic clients.
Responsibilities
Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers
Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts
Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
Requirements
Post-secondary education or equivalent experience
Nice to have: Additional Epic Prelude, Grand Central, Referrals, Welcome, or RTE certifications and/or experience
Provides expert Epic EHR design, build, testing and advanced troubleshooting services for clients while overseeing customer engagements and mentoring other Managed Services team members.
Responsibilities
Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications
Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
Oversee and participate in the onboarding of new team members to the customer support team
Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts