Provide customer service transactions, advise on banking solutions, and support branch operations at TD Canada Trust.
Compensation
$45,700.00 - $61,000.00 CAD
Responsibilities
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Requirements
High School diploma
Post-Secondary or Undergraduate degree (in related field) preferred
Nice to have: Investment Funds Canada (IFC) or equivalent – within 90 days of start date
Nice to have: Post-Secondary or Undergraduate degree (in related field)
Personal Banking Associate Trainee at TD Canada Trust, responsible for customer service transactions, digital education, and branch operations.
Compensation
$45,700 - $61,000 CAD
Responsibilities
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Requirements
High School diploma
Post-Secondary or Undergraduate degree (preferred)
Nice to have: Investment Funds Canada (IFC) or equivalent
Play a key role in advising customers of high-level financial solutions from a range of available investment and credit banking solutions
By asking thoughtful financial questions, engage with customers and create positive experiences to retain and deepen relationships
Increase customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns; raising matters as appropriate to team members or partners while maintaining confidentiality and accuracy
Act as a point of contact for the frontline staff in handling customer problems
Maintain professional space in common areas as per marketing and regulatory guidelines