As a Reload Technician, you will play an important role in managing, testing, reloading, and recertifying these units before they are returned to Ciena’s finished goods inventory for future customer orders.
Compensation
Pay Range: Our Technician's are paid hourly, for this role the hourly range is $28/hr - $45/hr
Responsibilities
Perform manual and automated reload, retest, and recertification activities using Linux-based tools and scripting languages such as Python and Perl.
Execute reload and recertification tests according to established engineering documentation and procedures.
Configure and update software loads and perform traffic and system testing as required.
Record test results and maintain accurate reload and recertification logs in the appropriate databases.
Identify hardware and software failures, troubleshoot issues, and document and report problems to the appropriate teams.
The Project Engineer is responsible for developing maintenance plans to support servicing and maintenance of all drilling equipment, ensuring rig data is gathered and monitored in a Maintenance Management System (MMS).
Responsibilities
Works as part of the onshore operations support team and reports to Operations Manager
Compile engineering and design document(s) to support Technical Service Requests (TSR's) and other projects
Research technical data for MOC submittal
Monitor and follow up on MOC approval progression or technical inquiries
Review and comment on engineering and design document(s) for Technical Service Requests (TSR's) and projects
Own a book of 50–70 SMB accounts, guiding customers through onboarding and driving adoption, engagement, and retention across the full customer lifecycle.
Compensation
Base Salary: $80,000 - $110,000 CAD
Responsibilities
Own a book of ~50–70 SMB accounts from kickoff through renewal
Be the primary point of contact for your accounts via Slack and our customer ticketing system
Drive customer health, adoption, and retention across your book of business
Identify upsell and expansion opportunities; proactively flag at‑risk accounts
Serve as first responder for all inbound customer questions via Slack and our customer ticketing system
Hands‑on, deeply technical role designing, building, and launching complex integrations on top of Suger’s platform, while shaping internal systems, APIs, and tooling to make those integrations scalable and reliable.
Compensation
Base Salary Range: $120,000 - $150,000 CAD/year. Competitive compensation and equity plan.
Responsibilities
Work directly with customers to understand technical requirements and map workflows to Suger’s APIs, integrations, and AI‑powered automation.
Lead technical discovery, demos, walkthroughs, and AI‑enabled proof‑of‑concepts, helping customers understand how intelligent workflows fit into their systems.
Guide customers through onboarding, implementation, and go‑live, including AI‑assisted workflows that automate marketplace and billing processes.
Troubleshoot API issues, investigate logs, validate configurations, and support escalations across both traditional services and AI‑backed components.
Collaborate with Engineering to reproduce issues, debug complex systems, and ensure clear technical handoffs.
Lead end-to-end product design for multiple SaaS products, focusing on the Budget product, while collaborating with product managers and engineers.
Locations (2)
Oakville, Ontario, Canada
Atlanta, Georgia, United States
Compensation
Compensation Range: $100-125,000. This is a 12-month contract role.
Responsibilities
Own end-to-end design for multiple products, with primary responsibility for the Budget product
Lead user research sessions including interviews, usability tests, and surveys, then translate findings into personas, journey maps, and actionable insights
Collaborate with product managers and engineers to move features from wireframes through prototypes to high-definition designs
Present designs and user insights clearly to stakeholders, including non-designers
Apply accessibility and inclusivity best practices, including ADA and WCAG standards, throughout the design process
The position is responsible for assisting the SIGAs AML Manager in administering and implementing SIGAs Compliance program for adherence to FINTRAC guidelines.
Responsibilities
Reviewing completed FINTRAC forms and submitting to FINTRAC
Investigating all identified unusual and suspicious transactions, and reporting to the AML Manager
Compiling/storing electronic copies of FINTRAC forms
Performing data analysis
Providing support to all casino employees and patrons for AML-related items
Requirements
Two-year diploma in business administration or a related discipline
Nice to have: Certified Anti-Money Laundering Specialist (CAMS) designation
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