Manage resourcing and deployment of client service staff within PwC Canada, ensuring alignment with strategic priorities, utilization targets, and workload balance.
Compensation
The salary range for this position is $81,900 - $131,900. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements.
Responsibilities
Strategically plan and oversee allocation of Client Service Staff
Utilize continuous planning and scheduling to meet utilization targets
Gather information on staff career goals to match staff with engagements
Collaborate with RM professionals to improve processes and facilitate staff borrowing/lending
Build relationships within line of service and regional counterparts
Lead and manage store operations, coaching staff, and ensuring customer service excellence.
Compensation
The standard base pay range for this role is posted at a minimum and maximum rate. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the provinces this role is posted in and may not be applicable to other locations.
Responsibilities
Lead and model a customer-first culture across all roles
Assign shifts, review results, and provide feedback to maintain a five-star guest experience
Provide ongoing coaching and training to enhance individual selling skills
Monitor store payroll and ensure hours stay within budget
As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with Dream Makers and guests alike, acting as a mentor, leader, and coach.
Responsibilities
Leads and models a customer first culture across all roles.
Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately accurately and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
Strategic partner to business leaders, supporting workforce and organizational strategies across engineering, product, sales, service, manufacturing, supply chain, operations, and corporate functions.
Compensation
$65,000 CAD - $90,000 CAD
Responsibilities
Serve as a trusted HR advisor to senior leaders and functional leadership teams
Translate business strategy into actionable people strategies
Partner with leaders to understand workforce implications and capability requirements
Challenge and influence leaders on people decisions using data and HR practices
Provide proactive advice on organizational health and workforce effectiveness
Requirements
Bachelor's degree in Human Resources, Business, Organizational Psychology, or related discipline
An Undergraduate Nursing Employee (UNE) position provides an opportunity for a UNE to develop further competency in the range and complexity of Registered Nurse (RN) or Registered Psychiatric Nurse (RPN) practice under the supervision of an RN or RPN.
Responsibilities
Provide Patient Centered Care under the supervision of an RN or RPN
Account for safe patient care in accordance with educational preparation and competency
Seek consultation and guidance
Play a key role in providing safe, quality patient and family centered care
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