- Toronto, Ontario, Canada
- Full-time
- CA$56K–CA$120K per year
- 3+ years
Administer and support ServiceNow Discovery, Service Mapping, and Hardware Asset Management (HAM) capabilities to maintain accurate infrastructure visibility, asset inventory, service dependencies, and asset lifecycle data.
Compensation
$55,500.00 - $120,000.00
Responsibilities
- Administer and support ServiceNow Discovery, including schedules, credentials, patterns, and troubleshooting.
- Configure and maintain Service Mapping for business applications and critical services.
- Manage Hardware Asset Management (HAM) processes, including asset inventory, reconciliation, lifecycle tracking, and reporting.
- Ensure accuracy and alignment between discovered Configuration Items (CIs) and asset records.
- Monitor and improve data quality, asset compliance, and inventory integrity.
Requirements
- Nice to have: ServiceNow Certified System Administrator (CSA)
- Nice to have: CIS Discovery
- Nice to have: CIS Service Mapping
- Nice to have: CIS Hardware Asset Management (HAM)
- Nice to have: ITIL Foundation