We are seeking a Senior Professional Services Consultant (Sr. PSC) to lead complex implementations and automation projects that accelerate customer adoption of the PagerDuty Reliability Platform. Sr. PSCs engage directly with customers to design and deliver both incident management, automation, and AI-driven operations solutions.
Locations (8)
Lisbon, ,, Portugal
Atlanta, Georgia, United States
London, Greater London, United Kingdom
San Francisco, California, United States
Santiago, Metropolitan, Chile
Sydney, New South Wales, Australia
Show all 8 locations
Tokyo, Tokyo, Japan
Toronto, Ontario, Canada
Responsibilities
Lead large-scale implementation projects across incident management, signal intelligence, and PagerDuty AI use cases, ensuring consistent alignment with operational best practices.
Partner with customer stakeholders to design, configure, and optimize PagerDuty services, integrations, automation workflows, and AI agents across diverse environments.
Assess and prepare customer environments for AI adoption, including service structure, runbook quality, and event data hygiene, so PagerDuty AI delivers accurate and trusted results.
Provide advanced consultation on integration and automation strategies leveraging APIs, plugins, and automation frameworks.
Facilitate in-depth discovery and advisory sessions with senior technical and business stakeholders, surfacing gaps and recommending scalable solutions.
