As a Customer Experience Associate, you are the face, character and heart of our branches, providing exceptional service throughout the customer’s journey.
Responsibilities
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Develop a product offering and evolution strategy within the scope for aircraft customization, as well as responding to specific customer requests for the A220 commercial aircraft program.
Compensation
Attractive salary, annual bonus, group insurance plan, pension plan, and employee share ownership plan.
Responsibilities
Define the product strategy for aircraft customization portfolio
Represent the product vision within the company
Manage strategic investments and budget
Manage the product offer lifecycle
Manage new product introduction feasibility studies
Provide exceptional service throughout the customer’s journey by taking a proactive approach to discovering customer needs, processing day to day transactions, nurturing relationships, and identifying simple sales opportunities.
Responsibilities
Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment
Requirements
Nice to have: Ability to promote digital and self-service banking options
Leads and oversees the Quality Assurance program within Global Compliance by providing independent, risk-based assessment and quality oversight of compliance programs, testing activities, processes, and controls.
Responsibilities
Lead the planning, execution, and reporting of risk-based Quality Assurance reviews
Oversee the quality and consistency of Compliance assurance activities
Analyze results to identify recurring themes, systemic issues, emerging risks, root causes, and improvement opportunities
Monitor corrective actions and support remediation of internal, external, and regulatory issues
Develop and enhance Quality Assurance methodologies, risk assessments, operating procedures, guidance, tools, templates, training, and quality standards
Requirements
Bachelor’s degree in business, Law, or relevant Social Science (e.g., Economics)
Serve as a trusted financial partner in Canadian Commercial Banking, building strong client relationships and delivering tailored banking solutions to support the growth and success of agricultural businesses in Manitoba.
Assurer le succès global de la succursale en travaillant pour atteindre les objectifs financiers en matière de croissance rentable et de préservation du portefeuille des produits et services offerts aux particuliers et aux petites entreprises.
Responsibilities
Diriger et former une équipe pour bâtir et consolider les relations clients
Contribuer à tisser et resserrer les liens avec les clients actuels et nouveaux par le coaching et l’observation
Favoriser la réussite de l'équipe par le coaching individuel et à l'échelle de la succursale/Banque
Gérer et réduire l’exposition au risque de la Banque
Superviser la mise en œuvre des politiques, pratiques, initiatives spéciales et procédures de la Banque
Requirements
Diplôme en planification financière de l’Institut canadien de planification financière (CIFP) ou équivalent
Formation nécessaire pour occuper le poste de responsable de la conformité de la succursale
Contribute to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business.
Compensation
Competitive Compensation and Benefits package including annual incentive plans, time off entitlements, Pension Plan, Employee Share Ownership Plan and favourable employee rates for employee banking
Responsibilities
Ensure effective client administration by managing all administrative processes and escalations requiring investigation
Consistently demonstrate high levels of client service to deepen relationships
Support the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
Respond to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
Provide marketing assistance by coordinating materials, events and seminars to increase/identify opportunities to increase assets and/or revenue
As a strategic partner to business leaders across HR, the Senior Manager, HRBP optimizes the people strategy and maximizes talent investment.
Responsibilities
Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Develop and drive talent strategies aligned with business priorities, ensuring the organization attracts, retains, and develops top talent.
Serve as a trusted advisor to senior leadership, providing expert insights on HR best practices and industry trends.
Lead organizational change efforts to build an adaptable workforce, anticipate future talent needs, and ensure the organization has the right skills and capabilities to maintain a competitive edge.
Partner with leadership to execute key HR programs, including talent management, performance development, compensation, employee engagement, and learning strategies.
Requirements
Undergraduate degree or equivalent work-related experience
Nice to have: HR designation (CHRP, CHRL, or equivalent)
Customer Experience AssociateNewScotiabank · The Pas, Canada