- Ottawa, Ontario, Canada
- On-site
- Full-time · Senior
- $42–$51 per hour
- 3+ years
Senior Technical Analyst responsible for operational support, administration, monitoring and continuous improvement of BORN applications and technology infrastructure.
Compensation
$41.93-$50.97
Responsibilities
- Provide senior-level technical and operational support for BORN applications and technology services
- Administer, monitor and support BORN applications, databases, cloud services and technology infrastructure
- Investigate complex technical issues and coordinate resolution with service providers
- Lead day-to-day technical support operations, including request triage, escalation, user communication and resolution
- Perform initial technical triage and support incident response, planned downtime, infrastructure changes, upgrades and recovery activities
Requirements
- Postsecondary education in computer science, information technology, information systems or a related discipline
- Nice to have: Microsoft SharePoint administration
- Nice to have: Power BI publishing
- Nice to have: privacy and information security considerations
- Nice to have: bilingualism French/English