This role is for a Senior Engineering Manager who leads a high-performing team of software engineers building AI-native and cloud-native applications on the ServiceNow platform.
Compensation
For positions in this location, we offer a base pay of $201,300 - $352,300 , plus equity (when applicable), variable/incentive compensation and benefits.
Responsibilities
Build, grow, and maintain a high-performing, diverse team of IC2-IC5 engineers
Set clear expectations for individual and team performance
Conduct regular 1:1s with direct reports; provide coaching, feedback, and career guidance tailored to each engineer's growth stage
Create a culture of psychological safety, learning, and ownership
Define hiring strategy and conduct recruitment for open positions
Requirements
Bachelor's degree in computer science, engineering, business, or related field
Nice to have: MBA or management certification
Nice to have: thought leadership through speaking, writing, or open source
Handle escalations and participate in escalation meetings
Consult and guide clients on best practices and solutions for new requirements, problem statements and roadmap for ServiceNow
Manage a team of ServiceNow resources, including remote team members across different time zones
Support implementation, administration, configuration, and development of the ServiceNow tool
Develop on the ServiceNow platform, including creation and customization of core applications such as Incident, Problem, Change, Service Catalog and workflows
Requirements
Nice to have: Configuration Management (ITIL)
Nice to have: ServiceNow scoped applications (Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app)
Nice to have: Web Services Integration (SOAP, REST, JSON, JDBC)
Nice to have: Agile/Scrum methodology
Nice to have: Networking fundamentals (TCP/IP, ports, firewalls, network protocols, IP networks)
Provide development, operations and maintenance support to a ServiceNow platform used by the Sponsor’s organization to track requests, tasks, and metrics.
Responsibilities
Implement configuration and customization of the platform to address business needs
Assist in establishing governance and change management
Develop custom workflows in the ServiceNow platform
Administer ServiceNow front-end and user roles, groups and permissions
Support data transformation activities
Requirements
Nice to have: Experience using the Sponsors ServiceNow Platform
Nice to have: Experience developing custom workflows in ServiceNow
The ServiceNow Architect provides strategic and technical leadership for the ServiceNow platform, establishing architecture standards, governing solution design, and ensuring platform scalability, security, integration, and data integrity.
Compensation
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
National Range: $135,000 - 150,000
Maryland Range: $135,000 - 150,000
NYC/Long Island/Westchester Range: $135,000 - 150,000
Responsibilities
Owns and maintains the ServiceNow platform architecture roadmap and long-term technical direction
Establishes architecture principles, design standards, reusable patterns, and governance guardrails
Evaluates new ServiceNow capabilities and emerging technologies for business value, architectural alignment, and adoption opportunities
Leads architecture reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives
Ensures technical designs align with platform standards, best practices, and future-state architecture
Requirements
High school diploma or GED
Bachelor’s degree in Computer Science, Information Systems, or Engineering
ServiceNow Sr Developer (5-7 Years) Must Have Experience: • Experienced in implementation of ITSM solution using industry best practices. • Experienced in development of Service Catalogs. • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound • Good experience of Service Portal and widget creation • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation • Knowledge of Flow Designer, Integration Hub • Knowledge of Authentication via Auth 2.0, certificates and Mid Server • Implemented ServiceNow project in Domain separated instance. • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. • Good knowledge of MID Server installation and management • Experience of custom applications development • Experience of LDAP/Active Directory/SSO implementation • Experience of Orchestration use case implementation
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