This role is for a Senior Engineering Manager who leads a high-performing team of software engineers building AI-native and cloud-native applications on the ServiceNow platform.
Compensation
For positions in this location, we offer a base pay of $201,300 - $352,300 , plus equity (when applicable), variable/incentive compensation and benefits.
Responsibilities
Build, grow, and maintain a high-performing, diverse team of IC2-IC5 engineers
Set clear expectations for individual and team performance
Conduct regular 1:1s with direct reports; provide coaching, feedback, and career guidance tailored to each engineer's growth stage
Create a culture of psychological safety, learning, and ownership
Define hiring strategy and conduct recruitment for open positions
Requirements
Bachelor's degree in computer science, engineering, business, or related field
Nice to have: MBA or management certification
Nice to have: thought leadership through speaking, writing, or open source
Act as the technical lead for the ServiceNow platform, providing direction on solution design, configuration, development and integration.
Responsibilities
Act as the technical lead for the ServiceNow platform, providing direction on solution design, configuration, development and integration.
Take technical ownership of platform health, performance, security, scalability and maintainability.
Establish and maintain ServiceNow development, configuration and technical governance standards.
Design, configure and develop ServiceNow solutions.
Ensure solutions follow ServiceNow best practices, favouring standard platform capabilities and controlled configuration over unnecessary customisation.
As a ServiceNow Developer, you will play a key role in designing, developing, and enhancing ServiceNow solutions that support digital transformation initiatives across various business functions.
Responsibilities
Design, develop, and maintain ServiceNow applications and platform enhancements
Build and optimize workflows, business rules, client scripts, UI policies, and integrations
Develop automation solutions to streamline business processes and improve operational efficiency
Collaborate with business stakeholders, functional consultants, and technical teams to translate requirements into scalable solutions
Support ServiceNow platform upgrades, troubleshooting, and performance optimization
Requirements
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
Nice to have: ServiceNow integrations using REST/SOAP APIs
Lead architecture, design, development, and implementation of enterprise-grade ServiceNow solutions across IRM, BCM, and SecOps.
Responsibilities
Lead end-to-end architecture, solution design, and technical delivery for ServiceNow implementations
Define scalable, secure, and maintainable platform architecture, development standards, governance controls, and integration patterns
Collaborate with business stakeholders, cyber-security teams, risk/compliance teams, and enterprise architects to translate requirements into technical solutions
Provide technical leadership for enterprise ServiceNow implementations and enhancements
Ensure adherence to ServiceNow best practices, platform governance, performance optimization, and scalability
Requirements
Nice to have: SIEM tools
Nice to have: Vulnerability scanners
Nice to have: Cloud security platforms
Nice to have: Identity and access management solutions
Responsible for designing, maintaining, and optimizing the ServiceNow CMDB ecosystem, ensuring accurate configuration data, reliable discovery processes, and end-to-end service mapping to support IT operations, governance, and automation initiatives.
Responsibilities
Design and maintain ServiceNow CMDB and Service Mapping
Manage Discovery schedules, patterns, credentials, and integrations
Build and maintain top-down service mapping
Maintain CI class structures, relationships, and taxonomy
Configure and optimize Identification & Reconciliation Engine rules
Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
Handle escalations and participate in escalation meetings
Consult and guide clients on best practices and solutions for new requirements, problem statements and roadmap for ServiceNow
Manage a team of ServiceNow resources, including remote team members across different time zones
Support implementation, administration, configuration, and development of the ServiceNow tool
Develop on the ServiceNow platform, including creation and customization of core applications such as Incident, Problem, Change, Service Catalog and workflows
Requirements
Nice to have: Configuration Management (ITIL)
Nice to have: ServiceNow scoped applications (Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app)
Nice to have: Web Services Integration (SOAP, REST, JSON, JDBC)
Nice to have: Agile/Scrum methodology
Nice to have: Networking fundamentals (TCP/IP, ports, firewalls, network protocols, IP networks)
ServiceNow Sr Developer (5-7 Years) Must Have Experience: • Experienced in implementation of ITSM solution using industry best practices. • Experienced in development of Service Catalogs. • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound • Good experience of Service Portal and widget creation • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation • Knowledge of Flow Designer, Integration Hub • Knowledge of Authentication via Auth 2.0, certificates and Mid Server • Implemented ServiceNow project in Domain separated instance. • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. • Good knowledge of MID Server installation and management • Experience of custom applications development • Experience of LDAP/Active Directory/SSO implementation • Experience of Orchestration use case implementation
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