- Austin, Texas, United States
- On-site
- Full-time
- 5+ years
Design, configure, and implement Microsoft TEAM’s dialing infrastructure, including end users, auto attendants, queues and other related technologies. Design, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues, integrations and other related technologies. Collaborate with cross-functional teams to assess the voice communication requirements of mergers, acquisitions, and other corporate restructuring activities. Manage the migration and consolidation of voice networks, ensuring minimal disruption to business operations. Troubleshoot and resolve voice-related issues, including call quality, connectivity, and voice application problems. Coordinate with external vendors and service providers to ensure the successful integration of voice systems. Provide technical support to end-users, including troubleshooting and resolving voice-related problems. Create and maintain documentation, including network diagrams, configurations, and standard operating procedures. Stay up-to-date with industry trends and advancements in voice technologies, and make recommendations for improvements and enhancements.