Support enterprise network and voice communications infrastructure within a secure federal environment, ensuring reliable operations, troubleshooting, and coordination with stakeholders.
Compensation
Pay range: $180,000 – $240,000 depending on experience and skill set.
Responsibilities
Perform moves, adds, changes, and deletions for voice equipment and services
Install, configure, maintain, and troubleshoot IP phones, analog devices, gateways, call managers, SBCs, voicemail systems, and unified communications components
Support day‑to‑day voice operations including provisioning, incident response, ticket resolution, user support, and endpoint replacement
Troubleshoot voice quality and connectivity issues such as one‑way audio, dropped calls, registration failures, latency, jitter, packet loss, codec mismatch, dial‑plan issues, and PSTN/SIP trunk problems
Support core network engineering tasks including LAN/WAN connectivity, VLANs, routing, switching, firewall coordination, QoS, network segmentation, and secure network access
Requirements
Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Cybersecurity, Engineering, or a related technical discipline
Nice to have: Bachelor’s degree or equivalent experience
Nice to have: DoD 8570/8140 IAT Level II certification such as Security+ CE
Nice to have: Networking or collaboration certification such as CCNA, CCNP, CCNA Collaboration, CCNP Collaboration
Nice to have: Experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco Jabber/Webex, Microsoft Teams Phone, Avaya
Design, configure, and implement Microsoft TEAM’s dialing infrastructure, including end users, auto attendants, queues and other related technologies. Design, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues, integrations and other related technologies. Collaborate with cross-functional teams to assess the voice communication requirements of mergers, acquisitions, and other corporate restructuring activities. Manage the migration and consolidation of voice networks, ensuring minimal disruption to business operations. Troubleshoot and resolve voice-related issues, including call quality, connectivity, and voice application problems. Coordinate with external vendors and service providers to ensure the successful integration of voice systems. Provide technical support to end-users, including troubleshooting and resolving voice-related problems. Create and maintain documentation, including network diagrams, configurations, and standard operating procedures. Stay up-to-date with industry trends and advancements in voice technologies, and make recommendations for improvements and enhancements.
Locations (3)
Rolling Meadows, Illinois, United States
United States
Canada
Responsibilities
Design, configure, and implement Microsoft TEAM’s dialing infrastructure
The Telecommunications Systems Engineer is a hands‑on technical specialist responsible for the daily operation, optimization, and reliability of enterprise voice and contact center platforms.
Responsibilities
Operate and optimize enterprise voice and contact center platforms
Design, configure, and implement Microsoft TEAM’s dialing infrastructure, Genesys Cloud infrastructure, and manage voice network integration during mergers and acquisitions.
Locations (3)
Rolling Meadows, Illinois, United States
United States
Canada
Responsibilities
Design, configure, and implement Microsoft TEAM’s dialing infrastructure
Design, configure, and implement Genesys Cloud infrastructure
Collaborate with cross-functional teams to assess voice communication requirements
Manage migration and consolidation of voice networks
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