The Software Operations Manager will own the development process across all teams and partners, designing and running workflows, quality gates, release calendars, and performance metrics.
Compensation
Salary: $100K to $135K, bonus eligible
Responsibilities
Own the development process for every software stream at IMS, and keep our Jira and Azure DevOps workflows in line with it.
Run the release calendar and releases: sprint cadence, code cutoffs, go/no-go, deployment, rollback and release notes.
Make quality non-negotiable: define how and where every change is tested and accepted, and make sure nothing skips the line.
Keep our development partners on the same process, with agreed service levels and regular reviews of how delivery is going.
Connect support and development, so customer issues reach the right developers quickly and customers hear back.
Support sales growth by developing new business opportunities, maintaining existing customer relationships, and expanding product and service distribution within an assigned territory and/or account base.
Compensation
Base Salary: $55,000; (On-Target Total Earnings $75,000)
Responsibilities
Identify and develop new and potential customers to support revenue, profitability, and billing objectives within an assigned sales territory and/or account base.
Maintain and grow relationships with existing customers through consistent communication, follow-up, and account support.
Conduct cold calling, prospecting, and other outreach activities to generate new business opportunities.
Build customer relationships through relationship selling, needs assessments, trend identification, and continuous relationship development.
Secure and maintain product and/or service distribution while supporting effective customer agreements.
Requirements
Bachelor's degree
Nice to have: CRM tools
Nice to have: Healthcare distribution experience
Nice to have: Experience working with pharmacies, infusion providers, long-term care facilities, or other healthcare providers
The Customer Service Specialist facilitates and nurtures the partnership between Connection and its suppliers and vendors by detecting, addressing and solving complex issues affecting business relationships and client experience.
Compensation
USD $20.43/Hr. - USD $25.91/Hr.
Responsibilities
Manages the end-to-end return merchandise authorization (RMA) process within established SLAs
Requires investigation, analysis, evaluation of alternatives and selection of the best course of action to fulfill customers’ needs
Validates and creates Return Merchandise Authorizations (RMA’s) for return requests matching the established criteria
Obtains pre-authorization RMAs from our Suppliers and/or vendors
Creates customer return labels, instructions and pickup call-tags; coordinates LTL/freight pickups if needed
Support the renewal process by identifying upcoming opportunities, preparing renewal quotes, and assisting Account Managers throughout the renewal cycle.
Compensation
Starting pay: $27-$29/hr with consultant benefits offered (no PTO)
Responsibilities
Review reporting to identify upcoming renewal opportunities and initiate outreach.
Prepare accurate renewal quotes in accordance with OEM program requirements.
Support Account Managers with renewal transactions and customer inquiries.
Maintain accurate renewal tracking and documentation in internal systems.
Stay informed on OEM licensing, subscription, and renewal program updates.
Requirements
Associate's degree or equivalent combination of education and experience.
Nice to have: Familiarity with PC Connection programs
The Client Success Manager (CSM) develops customer success plans to assist customers with technical solution needs for assigned vendor technology, focusing on onboarding, software consumption, and adoption.
Compensation
USD $84,500.00/Yr. - $108,500.00/Yr.
Responsibilities
Develop customer success plans to assist customer with technical solution needs
Assist in onboarding and tracking of software consumption data
Develop and design new and existing program models for customers to achieve 100% consumption of architecture software
Assist in creating internal and external marketing campaigns and content
The Financial Training & ERP Specialist is an important member of KPFF's Finance and Shared Services team, supporting the daily administration, reliability, and continued development of BST, KPFF's enterprise resource planning system.
Compensation
The base salary for this role is competitive and will be determined based on the candidate's experience, education, and skills. The expected range for a qualified candidate is $90,000-$110,000.
Responsibilities
Serve as a primary point of contact for ERP questions, service requests, and system issues, following each item through resolution or appropriate escalation.
Troubleshoot systems and user access issues by identifying root causes, evaluating options, and implementing practical solutions.
Maintain and update user accounts, security roles, permissions, and related system access in accordance with company practices.
Support day-to-day system administration, configuration, data maintenance, and other recurring activities required for reliable BST operations.
Coordinate with internal partners and BST contacts when an issue requires additional technical assistance.
Support clinic providers and coordinate with medical assistants and front office staff to deliver optimal patient care.
Locations (2)
Ellensburg, Washington, United States
Cle Elum, Washington, United States
Compensation
Wage: Wage range is dependent on licensure as follows:
(LPN) Wage range currently starts at $28.09hour and goes up to $42.57/hour.
(RN) Wage range currently starts at $42.71/hour and goes up to $64.74/hour.
Actual wage will be based on years' of applicable experience. This position may also qualify for an additional 15% in lieu of benefits.
Responsibilities
Work as a team to support all clinic providers
Collaborate closely with medical assistants and front office staff
Manage Coumadin clinic patients including dosing, scheduling, and triaging acute needs
The Director, SEO & GEO leads SEO and generative engine optimization strategy and performance across a portfolio of client engagements within Klick Media. This role provides senior client counsel, develops SEO and GEO practitioners, and partners across Media, Medical, Strategy, Creative, Technology, Analytics, and Brand teams.
Compensation
The base salary range for this position is between CAD $120,000-140,000.
Responsibilities
Lead and develop a team of SEO and GEO practitioners through coaching, performance management, career development, and quality oversight across active client work.
Own SEO and GEO strategy, delivery quality, and performance across a portfolio of client engagements, using search, AI visibility, analytics, and business outcomes to guide recommendations.
Manage capacity, utilization, staffing, scoping, revenue forecasting, and margin across the portfolio to support sustainable delivery and accurate resource planning.
Advance Klick’s GEO framework through prompt-set design, sampling methodology, measurement approaches, AI visibility tooling, off-site authority strategy, and testing across search and answer engines.
Advise senior clients and cross-functional partners on SEO and AI discovery opportunities while contributing to pitches, proposals, scopes of work, published insights, and growth of existing client relationships.
The Media Planning Coordinator supports the development and execution of digital media plans that help life sciences brands connect with healthcare audiences. The role supports campaign planning, execution, and reporting across digital channels.
Compensation
The base salary range for this position is between CAD $46,500 - $60,000.
Responsibilities
Support the development of digital media plans by compiling research, audience insights, and channel recommendations across search, display, video, email, and mobile platforms
Prepare and maintain media planning documents, budgets, and flowcharts using Excel and internal planning systems
Coordinate with Media Operations to support campaign setup, trafficking, and pacing across media buying platforms
Compile campaign data and support performance reports and summaries in collaboration with Analytics partners
Collaborate with Planning Specialists and Managers to align media plans with client objectives, timelines, and regulatory considerations
Customer Returns SpecialistNewConnection · Exton, US