The Lead Customer Care Manager focuses on product development inputs for serviceability, system readiness for parts, literature development, and training for new automotive products.
Responsibilities
Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability
Ensuring System Readiness for Parts before seeding / Launch of new Products
Creating Service kits and child parts numbers
Define preliminary inventory norms for Warehouse and Dealerships
Develop and Update Literature for existing products (Operators Manual, Parts catalogue, Service Manual, Wall Charts, DATA book)
The Global Talent Manager & HQ Talent Partner plays a dual role, combining enterprise talent management expertise with strategic talent partnership for Global Functions and HQ leaders. The role is accountable for designing, governing and continuously improving the enterprise talent management framework while advising HQ leadership.
Responsibilities
Own the design, governance and continuous improvement of the global talent management cycle.
Ensure alignment of talent frameworks with business strategy and organizational priorities.
Manage the talent review cycle for enterprise bringing together legacy and non integrated organizations.
Lead the annual talent management cycle, including talent reviews, leadership assessments, succession planning, and talent segmentation.
Drive enterprise-wide adoption of the talent management philosophy and process.
The Area Sales Manager is responsible for managing retail sales, including enquiry generation, test drives, bookings, and achieving retail targets within the automotive sector.
Responsibilities
Manage E-T-B-R (Enquiry, Test Drive, Booking, Retail)
Plan and execute activations for enquiry generation
Ensure quality and quantity of test drive
Ensure accuracy and authenticity of booking data
Achieve retail as per targets, VDN (Vehicle delivery note) vs Retail ratio
Lead, support and develop a team of Financial Crime Officers and Senior Financial Crime Officers, building capability, engagement and a culture of accountability in a 24/7 environment.
Responsibilities
Lead, coach and develop a frontline Financial Crime team, providing regular feedback, clear goals and meaningful development opportunities.
Build an engaged and inclusive team culture where people feel supported to perform at their best while maintaining service levels and customer outcomes.
Manage performance with fairness and consistency, recognise strong contribution and confidently address quality or capability gaps through coaching and clear action plans.
Lead and establish a China-based delivery capability for Travel Risk Management services, ensuring quality, stakeholder coordination, and operational implementation.
Responsibilities
Lead day-to-day delivery for TRM offers
Act as primary China-based point of contact for stakeholders
Establish operating procedures, escalation protocols, training programmes and quality controls
Coordinate security assistance cases and operational responses
Provide travel risk and security advice
Requirements
Bachelor’s degree in security studies, international relations, risk management, business or a related discipline
Nice to have: Experience with local partners and service providers in mainland China
Nice to have: Experience in a GSOC or related consulting environment
Partner with Therapeutic Area Vice Presidents and senior leaders to develop Communities of Practice
Enable consistent approach to key launches, growth brands, disease areas and business-critical moments
Define common standards and quality benchmarks for core CPA deliverables
Create visibility into shared priorities and opportunities for cross-TA collaboration
Capture and scale best practices across Therapeutic Areas
Requirements
Bachelor’s degree required
Advanced degree preferred in Communications, Public Affairs, Business, Organizational Effectiveness, Change Management, Healthcare, Public Policy or a related field
Nice to have: Healthcare or highly regulated industry experience
Nice to have: Experience working across Therapeutic Area, commercial, market access, medical affairs, policy, public affairs or corporate affairs teams
Nice to have: Familiarity with AI-enabled workflows
Lead Customer Care ManagerMahindra & Mahindra Limited · Raipur, India