The Atlassian Administrator is a hands-on platform administration role responsible for the day-to-day configuration, maintenance, and user support of HealthEdge's Atlassian environment, including Jira Software, Jira Service Management (JSM), and Confluence.
Compensation
The annual US base salary range for this position is $540,000 to $660,000 MXN. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
Responsibilities
Administer Jira Software, Jira Service Management, and Confluence in a cloud environment
Create and maintain Jira projects, boards, workflows, permission schemes, notification schemes, and screens under the guidance of senior team members
Configure and manage JSM service desk projects including request types, queues, SLA configurations, and portal settings
Manage Confluence spaces, page permissions, templates, and basic macros to support team knowledge management
Perform user and group management including account creation, license assignments, group membership, and access reviews
Requirements
Nice to have: Atlassian certification (ACP-120 Jira Administration or equivalent)
Technical backbone of the Atlassian practice for enterprise customers, configuring and administering complex Jira and Confluence environments and guiding migrations from Data Center to Cloud
Compensation
a competitive salary, seniority-based CIMR retirement contributions, comprehensive private health insurance, flexible working hours, and a hybrid setup once you're ramped up
Responsibilities
Configure and administer Jira and Confluence, including workflows, permission schemes, notification schemes, screens, custom fields, automation, and project configurations
Plan and execute Jira and Confluence Data Center to Cloud migrations using Atlassian's migration tools and best practices
Run migration assessments: environment analysis, Marketplace app compatibility reviews, cleanup recommendations, and standardisation
Translate customer requirements into scalable Atlassian solutions and advise throughout implementation projects
Develop scripts and automation using ScriptRunner, Groovy, Java APIs, and REST APIs
Requirements
Nice to have: Experience in enterprise or regulated industries such as banking or financial services
Nice to have: Hands-on experience delivering Jira and Confluence Data Center to Cloud migrations with JCMA and the Confluence Cloud Migration Assistant
Nice to have: Practical experience working with both Atlassian Cloud and Data Center environments
Nice to have: Experience running migration assessments: SQL-based analysis, cleanup of filters, dashboards, boards and schemes, Marketplace app evaluations, and environment standardisation
