Provide development, operations and maintenance support to a ServiceNow platform used by the Sponsor’s organization to track requests, tasks, and metrics.
Responsibilities
Implement configuration and customization of the platform to address business needs
Assist in establishing governance and change management
Develop custom workflows in the ServiceNow platform
Administer ServiceNow front-end and user roles, groups and permissions
Support data transformation activities
Requirements
Nice to have: Experience using the Sponsors ServiceNow Platform
Nice to have: Experience developing custom workflows in ServiceNow
The ServiceNow Architect provides strategic and technical leadership for the ServiceNow platform, establishing architecture standards, governing solution design, and ensuring platform scalability, security, integration, and data integrity.
Compensation
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
National Range: $135,000 - 150,000
Maryland Range: $135,000 - 150,000
NYC/Long Island/Westchester Range: $135,000 - 150,000
Responsibilities
Owns and maintains the ServiceNow platform architecture roadmap and long-term technical direction
Establishes architecture principles, design standards, reusable patterns, and governance guardrails
Evaluates new ServiceNow capabilities and emerging technologies for business value, architectural alignment, and adoption opportunities
Leads architecture reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives
Ensures technical designs align with platform standards, best practices, and future-state architecture
Requirements
High school diploma or GED
Bachelor’s degree in Computer Science, Information Systems, or Engineering
The Senior ServiceNow Developer is responsible for interpreting business and technical requirements into scalable ServiceNow solutions, owning detailed design of platform configurations and integrations across multiple modules, and ensuring adherence to ServiceNow and enterprise architectural standards.
Responsibilities
Analyze business processes and translate requirements into effective, scalable ServiceNow solutions.
Lead fit-gap assessments to determine when to use out-of-box capabilities vs. custom development.
Define technical solution designs, data models, and configuration standards in alignment with platform architecture.
Collaborate with ServiceNow Developers to validate that build activities meet design intent and performance expectations.
Guide module configuration, workflow design, integration planning, and data migration efforts.
Requirements
Bachelor’s Degree
Graduate Degree
Nice to have: 5+ years of ServiceNow experience
Nice to have: Deep understanding of the ServiceNow platform
Nice to have: Ability to design and communicate complex technical solutions
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