A skilled and detail oriented Data Analyst who will play a crucial role in optimizing our strategies through accurate and insightful reporting and analysis.
Responsibilities
Collect and analyze data related to workforce management, including call volumes, service levels, agent performance, and other key metrics.
Maintain & publish comprehensive reports at day level, week level, month & quarter level including dashboards that provide a clear understanding of performance and efficiency (metrics like Shrinkage, Attrition, Graduation rate, AHT, Occupancy, Service level etc).
Identify trends and patterns in data & provide recommendations for process improvements and optimization both internal & external facing.
Collaborate with cross-functional teams to understand business requirements and translate them into meaningful reporting solutions.
Monitor, track & publish metric comparisons (Budget vs Assumption vs Actual’s).
Requirements
Degree in computer, Science or Mathematics, or a related field
Lead the development and execution of workforce planning strategies for the Retail business, overseeing forecasting, scheduling, capacity planning and workforce transformation initiatives.
Locations (3)
Macquarie Park, New South Wales, Australia
Melbourne, Victoria, Australia
Perth, Western Australia, Australia
Compensation
Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Responsibilities
Lead the development and execution of workforce planning strategies
Oversee labour forecasting, workforce scheduling and capacity planning
Drive labour cost optimisation and workforce productivity
Partner with senior leaders to support strategic workforce decisions
The Repairs Supervisor is responsible for overseeing the day-to-day delivery of responsive repairs and maintenance services across social housing and public sector properties.
Compensation
Competitive salary and benefits package.
Responsibilities
Manage and supervise a team of operatives delivering responsive repair works
Allocate and monitor daily work schedules to maximise productivity and customer satisfaction
Ensure repairs are completed within agreed service level agreements (SLAs) and KPIs
Carry out site visits, quality inspections, and post-completion checks
Monitor workmanship standards and provide coaching and support where required
Requirements
NVQ Level 3 or equivalent in a construction-related discipline
Provide administrative and operational support for manufacturing operations, including production packet processing, employee training records, payroll support, and inventory management.
Responsibilities
Process and maintain production packets, work orders, and manufacturing documentation
Tag, file, close, and archive completed production packets
Print, organize, and distribute production forms, labels, reports, and operational documents
Support payroll and workforce administration by processing punch corrections, labor records, and employee data updates
Respond to employees, supervisors, and departmental questions regarding timekeeping, labor reporting, and administrative processes
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