The Client Coordinator supports the Manpower Service Delivery process by ensuring efficient management of tasks, including order receipt and processing, completion of I-9 verifications, talent management, and engagement, as well as client reporting and data reconciliation.
Responsibilities
Review new client requests and ensure all necessary details are recorded
Ensure all safety protocols are in place before talent arrival
Prepare necessary documentation for new talent onboarding (I-9 forms)
Meet and greet new talent and conduct safety orientation
Provide client updates on talent performance and attendance
Lead and oversee the operations of the Loan Underwriting, Quality Assurance, and Training departments, ensuring alignment with organizational goals and service standards.
Compensation
Quickstop is committed to offering competitive, fair, and commensurate compensation based on job-related knowledge, skills, experience, and education.
Responsibilities
Lead and oversee the operations of the Loan Underwriting, Quality Assurance, and Training departments
Set and maintain service excellence benchmarks across all Contact Center and branch operations in Belize, Barbados, and future international markets
Develop and execute strategic plans to enhance operational efficiency, customer satisfaction, and compliance across departments
Assess existing Contact Center operations, identify performance and structural gaps, and develop actionable strategies to improve processes, team capabilities, and overall operational effectiveness
Take ownership of building, developing, and scaling Contact Center operations
Lead enterprise-scale transformation programmes and serve as the deepest technical and product reference for Timegate or TemplaCMS across EMEA, driving multi-country engagements and advising senior stakeholders.
Locations (2)
Brierley Hill, England, United Kingdom
Holmdel, New Jersey, United States
Responsibilities
Own and govern phased, multi-country enterprise transformation programmes
Lead paid Discovery and Blueprinting engagements
Act as the ultimate escalation point for Timegate or TemplaCMS in EMEA
Oversee end-to-end delivery across all project phases
Own, evolve, and enforce delivery methodologies and templates
As the Workforce Operations Lead - Home Care, you will lead, coach and support a team of Support Workers, ensuring they are safe, engaged, capable and delivering high-quality, person-centred care.
Compensation
Salary packaging benefits of up to $15,900 per year.
Responsibilities
Lead, coach and support a team of Support Workers to deliver high-quality, person-centred care.
Manage workforce performance, engagement, attendance, conduct and capability.
Monitor productivity, utilisation and workforce availability to meet service demand.
Partner with Workforce Planning to optimise workforce capacity and deployment.
Support recruitment, onboarding, retention and development of frontline employees.
Applies in-depth knowledge of Claims Operations and workforce management principles to optimize staffing, capacity, workload distribution, and operational performance.
Compensation
The typical pay range for this role is: $21.10 - $40.90. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Responsibilities
Analyzes claims receipts, production, inventory, aging, staffing, productivity, and utilization trends to identify capacity needs, workload imbalances, and operational risks.
Develops and maintains Claims Operations demand and capacity forecasts using historical volumes, production trends, staffing assumptions, employee ramp, PTO/LOA, overtime, and other operational factors.
Builds and maintains capacity models that compare available productive capacity to projected claims demand and inventory requirements, identifying potential staffing surpluses or gaps.
Supports claims inventory and forecasting, including projected receipts, completions, inventory movement, and capacity scenarios across claims work types and inventory segments.
Monitors workforce utilization and evaluates the impact of production and non-production activities.
The Director of Contact Center Operations is a hands-on strategic leader responsible for overseeing the performance and development of key departments including Loan Underwriting, Quality Assurance, and Training.
Locations (2)
Belize City, Belize District, Belize
Barbados
Compensation
Quickstop is committed to offering competitive, fair, and commensurate compensation based on job-related knowledge, skills, experience, and education.
Responsibilities
Lead and oversee the operations of the Loan Underwriting, Quality Assurance, and Training departments
Set and maintain service excellence benchmarks across all Contact Center and branch operations in Belize, Barbados, and future international markets
Develop and execute strategic plans to enhance operational efficiency, customer satisfaction, and compliance across departments
Work closely with key departments including Customer Service, Sales, and Collections to ensure integrated service delivery and operational consistency
Serve as the primary liaison between Contact Center operations and other business units to align objectives, resolve issues, and drive shared initiatives
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