Analyzes trends within assigned operations, including call volumes, call patterns, staff productivity, and resource allocation to forecast call arrival and build staffing and scheduling plans.
Compensation
Competitive salary and performance-based bonuses
Responsibilities
Analyzes call volumes, patterns and trends for assigned centers
Builds and maintains employee schedules
Forecasts future workflow volume and adjusts schedules
Monitors time away from work and recommends parameters
Communicates daily with managers and supervisors regarding schedules
Lead a team of Analysts and Senior Analysts to manage resource planning, capacity plans, and staffing strategies for a specific Line of Business to achieve patient experience, quality, and financial goals.
Compensation
The typical pay range for this role is $75,400.00 - $182,549.00
Responsibilities
Lead operational results delivered by a team of Analysts and Senior Analysts assigned to multiple queues within a specific Line of Business.
Set direction and priorities across forward-looking (three weeks and beyond) and near-term (two weeks) horizons.
Hold team accountable for key operational metrics: Service Level (Intraday, Daily and Weekly), Short Range Forecast Accuracy, Schedule Effectiveness and Cost Accountability (Occupancy).
Collaborate with various departments to analyze data and lead data-driven decisions.
Lead a blended planning model managing phone activity and off-phone work-in-progress (WIP) as one integrated workload.
