Provide omnichannel customer support across voice, email, social media, and community platforms, resolving inquiries, troubleshooting issues, and managing account transactions.
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Responsibilities
Handle inbound and outbound calls, emails, social media, and community interactions
Move between voice and non-voice queues based on demand
Assist customers with service requests, account updates, upgrades, downgrades, cancellations, payments, refunds
Troubleshoot basic to intermediate telecom concerns
Lead, mentor, and grow the team of licensed insurance sales and servicing agents, focusing on data-driven performance management, regulatory compliance, and customer satisfaction.
Compensation
a pay range of 140-182K and includes annual targe bonus incentives.
Responsibilities
Set and monitor team sales targets, KPIs, and productivity metrics
Take a data-driven approach to continuously improving the performance of the sales team and the efficiency of the call center model
Design and maintain sales incentive and compensation programs
Develop and execute strategies to increase sales volumes and market share
Set and monitor performance of servicing and account growth teams
Requirements
Bachelor's degree in Business Administration, Finance, Insurance, or a related field
Nice to have: Property and Casualty insurance industry experience
Provide strategic leadership and executive oversight for all hotel operations, including Front Office, VIP Services, Bell/Door, Valet, Housekeeping, Spa, and Retail.
Compensation
Min Compensation
USD $106,254.00/Yr.
Max Compensation
USD $146,557.00/Yr.
Responsibilities
Provide strategic leadership and executive oversight for all hotel operations, including Front Office, VIP Services, Bell/Door, Valet, Housekeeping, Spa, and Retail.
Own hotel financial performance and P&L results, including budgets, forecasts, labor strategies, capital planning, and profitability initiatives in partnership with Finance and FP&A.
Develop and execute short- and long-term strategies to optimize occupancy, revenue, profitability, guest satisfaction, service delivery, and market position.
Partner with Revenue Management to develop and execute pricing, inventory, yield, forecasting, and distribution strategies informed by market conditions, demand trends, and property performance.
Support and help drive Hotel Sales and Marketing strategies to maximize revenue and brand positioning.
Requirements
Bachelor's degree in Hospitality, Business, Finance, Management, or a related field
Lead a high‑performing HVAC field team, managing day‑to‑day operations, performance analysis, and development plans to meet customer satisfaction, safety, and financial goals.
Compensation
HIRING SALARY RANGE: $92,400 - $138,900 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.
Responsibilities
Oversee day‑to‑day activities of the field technician team and plan monthly technician routes.
Analyze team performance and recommend changes to improve profitability, safety, and client satisfaction.
Supervise assigned teams and ensure developmental plans are in place.
Coordinate the team’s work with sales to support sales opportunities, including installation opportunities.
Provide operational leadership for patient observation and flow services across multiple hospital locations, overseeing staffing, scheduling, and performance management.
Responsibilities
Lead the daily operations of patient observation and patient flow services across multiple facilities
Manage staffing, scheduling, deployment, and workforce planning to ensure 24/7 coverage based on patient census and acuity
Supervise, coach, develop, and evaluate frontline staff, including Constant Observers, Patient Flow Coordinators, Transporters, and Dispatchers
Coordinate resources supporting patients requiring continuous observation, including behavioral health, suicide risk, and safety-related cases
Partner with Nursing Supervisors, House Supervisors, Behavioral Health teams, and hospital leadership to meet operational and patient care needs
Real Time Analyst provides plans and real-time administration, strategies and technologies to optimize employee productivity using workforce management tools.
Compensation
The annual salary for this position is between $50,000 - $57,543 depending on experience and other qualifications of the successful candidate.
Responsibilities
Responsible for centralized reporting of performance metrics across all workflows
Assess, analyze, and report on employee productivity at the individual, departmental, and account levels
Build dashboards and publish daily/weekly/monthly reports to clients and internal stakeholders
Analyze operations of Key Performance Indicators (KPIs) relevant metrics to identify patterns/trends that lead to the root cause of the issue
Generate production schedules for the operational team and adjust as necessary depending on call volume, staff availability and overtime
Requirements
High school graduate (bachelor's degree preferred)
Lead commercial cleaning and janitorial teams across the Pinellas County, FL area, overseeing daily field operations, quality control, staffing, client relationships, and compliance.
Compensation
Bonus based on performance
Competitive salary
Responsibilities
Supervise and coordinate janitorial and commercial cleaning crews across multiple client sites
Conduct routine site inspections and quality control audits to ensure service standards are met
Recruit, train, and develop field staff including janitors, cleaners, and team leads
Manage employee scheduling, shift coverage, and labor deployment for optimal efficiency
Serve as the primary point of contact for client accounts, addressing concerns and maintaining strong relationships
Lead and manage a customer service team in a contact center environment, ensuring service level commitments, quality standards, and continuous improvement initiatives are met.
Compensation
The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan.
Responsibilities
Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Requirements
Bachelor's degree
Nice to have: healthcare industry experience
Nice to have: customer experience programs
Nice to have: quality monitoring
Nice to have: continuous improvement methodologies
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