Lead and scale the US Customer Success organization, managing a team of Customer Success Managers and overseeing strategic enterprise customers.
Responsibilities
Lead and develop the US Customer Success team, providing day-to-day guidance, coaching, prioritization, and support.
Serve as the senior CS focal point during US hours for customer issues, escalations, and cross-functional coordination.
Own several strategic enterprise customers, building strong relationships from technical stakeholders through executive and CISO level.
Maintain visibility into the health, risks, objectives, adoption, and key activities of US customers and regularly report status, trends, and areas requiring attention.
Proactively identify customers at risk, develop recovery plans, and work with CSMs and internal stakeholders to de-escalate issues and improve customer health.
Lead vulnerability research initiatives across operating systems, databases, enterprise applications, cloud services, container platforms, and network devices.
Research newly disclosed, N-day, and actively exploited vulnerabilities.
Lead the development of exploit-based exposure validation techniques to confirm real-world exploitability of vulnerabilities.
Review technical designs, research methodologies, and code contributions to ensure quality and consistency.
Partner with Engineering and Product teams to influence roadmap decisions and security content strategy.
Requirements
Bachelor's degree in a relevant field (or equivalent experience)
Lead the full technical sales cycle, delivering demos, POCs, and technical presentations to enterprise prospects and customers, while leveraging AI tools to enhance efficiency and effectiveness.
Compensation
The salary range for this position is:
$119,700 - $199,300 Annual
Responsibilities
Conduct discovery, define technical success plans, and support commercial negotiations
Deliver compelling, narrative-driven demonstrations and technical presentations
Lead proof-of-concept engagements and manage evaluation timelines
Maintain technical expertise across cloud platforms, APIs, enterprise integrations, security architectures, and emerging AI capabilities
Collaborate with Customer Engineering to ensure complete technical handoffs
Design and implement well‑tested and documented software in Web technologies or Flutter, debug and fix issues, participate in engineering process, collaborate with community, contribute to documentation and operations.
Compensation
For the entry level position in this advert, our compensation for US based candidates, lies between 48,000 USD to 70,000 USD.
Responsibilities
Design and implement well‑tested and documented software in Web technologies or Flutter.
Debug and fix issues encountered by your users.
Participate in our engineering process through code and architectural reviews.
Collaborate with community and colleagues on technical specifications.
Contribute to technical documentation to make it the best of its kind.
A recognized expert in AEM software-based solutions providing technical leadership, solution architecture design, and consulting services for digital marketing solutions.
Responsibilities
Be a recognized expert in AEM software-based solutions & technologies.
Deliver effective consulting services and lead ambassadorship in our client relationships.
Provide technical leadership in sophisticated AEM-centric digital marketing solutions. Lead solution architecture design, guide and mentor teams to develop high quality solutions
Be a sought-out partner by Sales. Support consulting representation in sophisticated solution selling, collaborating with Sales to define initial architectural approaches and identify potential challenges and associated solutions.
Drive the continuous improvement of delivery methodology and planning guidance. Partner with and enable Sales to develop accurate scoping and cost estimates Mentor others on the team, from new hire on-boarding to complex implementation issues.
Requirements
Bachelor's degree in Computer Science, or equivalent years of experience
Senior Software Engineer responsible for designing, building, and evolving platforms that support WGU students and internal teams, providing technical leadership and mentoring engineers.
Compensation
Pay Range: $143,700.00 - $222,700.00
Responsibilities
Research, design, develop, test, implement, and support software applications and systems
Lead the delivery of software solutions while maintaining accountability for quality, scope, timelines, and outcomes
Mentor engineers through technical guidance, code reviews, architecture discussions, and problem solving
Translate functional and non-functional requirements into scalable, maintainable software solutions
Identify technical risks, dependencies, and opportunities well in advance and help teams develop mitigation strategies
Requirements
Bachelor's Degree in Computer Science, Information Technology, or a related field
Nice to have: Master's Degree or PhD in Computer Science, Information Technology, or a related field
Lead the software engineering, architecture, and application development efforts across Arbella’s business areas, providing strategic direction, talent management, and operational oversight.
Compensation
Our current reasonable and good faith estimate of the annual base for this position is approximately $225,000 - $275,000* based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Responsibilities
Provide leadership, vision, and direction for the Application Development organization
Establish roadmap and partner with CIO on IT strategy
Act as trusted advisor to business and executive leaders
Collaborate with IT and business leaders on strategic plans
Maintain understanding of industry and business needs
Requirements
Bachelor's degree in information systems, computer science or a related field
Master's degree in one of these fields or an MBA
Nice to have: experience in insurance or related financial services
Nice to have: experience leading geographically distributed teams
Nice to have: experience leading diverse technologies for a moderate/large IT department
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