An ideal a Customer Support Specialist I for a supplier servicing dental offices with home care products needs a strong foundation in process execution, attention to detail, and customer service professionalism, combined with a basic understanding of product offerings and dental office workflows. This individual acts as the first point of contact between the supplier and the dental office, ensuring accurate order processing, timely support, and a consistent, positive customer experience while maintaining smooth day-to-day operations.
Base compensation of $20.00 per hour, plus a performance bonus of up to 5% based on meeting KPI targets
- Build and maintain strong customer relationships with dental offices
- Process customer orders and manage order entry workflows
- Handle product FAQs and provide basic product guidance
- Take payments and support billing inquiries
- Maintain CRM documentation of all interactions
- High School or secondary school diploma (or equivalent)
- Nice to have: Order entry
- Nice to have: Billing
- Nice to have: Product support
- Nice to have: Omnichannel support
