- Remote, United States
- Remote
- Full-time · Associate
- $25–$25 per hour
- 2+ years
Responsible for the day to day management of Ryder's eCommerce customers, serving as the customers' "eyes and ears" in our warehouses and ensuring customer satisfaction.
Compensation
Annual Salary Pay: up to $25.00 an hour based on experience
Responsibilities
- Interact with clients and Customer Success Manager in resolving problems or issues.
- Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.
- Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.
- Cohesively work with internal SME(s) to resolve problems and/or support projects.
- Prepare various reports as required or any support document needed.
Requirements
- Bachelor's degree required in Business, Logistics, Transportation.