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Account Customer Service Coordinator II

Ryder · Posted Nov 9, 2026

New Albany, Ohio, United States
On-site
Full-time · Associate
$20–$25 per hour
2+ years

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Responsible for the day to day management of Ryder's eCommerce customers. They serve as the customers' 'eyes and ears' in our warehouses and ensure that we are exceeding their expectations every day.

Compensation

Hourly Pay: $20 - $25 /per hour based on experience

Responsibilities

Interact with clients and Customer Success Manager in resolving problems or issues.
Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.
Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.
Cohesively work with internal SME(s) to resolve problems and/or support projects.
Prepare various reports as required or any support document needed.

Requirements

Bachelor's degree in Business
Logistics
Transportation
Nice to have: Develops and delivers effective presentations

Skills

Strong verbal and written communication skills Strong planning and organizational skills Initiative

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