- Bangalore, Karnataka, India
- On-site
- Full-time · Associate
Provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved.
Compensation
Annual performance-related bonus
Responsibilities
- Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required.
- Monitor application performance from New Relic and act on alerts, resolve
- Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration