Lead customer onboarding and activation for new LangSmith users, ensuring early milestones and production readiness.
Compensation
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
Responsibilities
Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.
Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
Help customers build their first evaluation workflows, define what “good” looks like, and confirm they can debug a production trace independently.
Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
Requirements
Nice to have: customer onboarding experience at a SaaS company
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