- Remote, United States +2 more
- Remote
- Full-time · Director
- 12+ years
Responsible for defining and driving the strategic vision, operational execution, and digital transformation of ModMed’s Customer Success Shared Services organization, overseeing CS Transformation & Operating Model Design, CS Technology & AI/Automation, Internal Enablement & Workforce Readiness, and the CS PMO.
Locations (3)
- Florida, United States
- Hyderabad, Telangana, India
- United States
Responsibilities
- Lead end-to-end customer operating model redesigns, workflow optimization, service innovation, process excellence, and M&A operational integrations across all Customer Success business units.
- Direct enterprise CS tech stack governance and multi-year roadmap (Gainsight, SFDC, Genesys, WalkMe, LMS); pioneer AI, LLM, agent assist, predictive analytics, and RPA solutions to drive operational efficiency and support deflection.
- Oversee the CS PMO to enforce disciplined program governance, resource coordination, release/product launch delivery, and continuous improvement initiatives across cross-functional projects.