Functional and technical bridge between business stakeholders and the ServiceNow platform, designing, configuring, enhancing, and supporting solutions across CSM, MCO, and SOM.
Responsibilities
Translate customer service, asset management, contracts management, and entitlement-related requirements into scalable ServiceNow workflows, custom applications, and integrations
Partner with Sales, Field Service, Customer Care, Manufacturing, and other IT teams to improve customer experience, order accuracy, and service efficiency
Design and support integrations between ServiceNow and other systems, including Salesforce, on-premise applications, and databases
Configure and enhance CSM, MCO, and SOM modules
Build custom scoped applications using Flow Designer, Workflow Studio, Business Rules, Script Includes, UI Policies, Client Scripts, UI Builder / Workspaces, and Service Portal
Requirements
Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field
Nice to have: ServiceNow Certified Implementation Specialist – Sales and Order Management (SOM)
Nice to have: ServiceNow Certified Application Developer (CAD)
Nice to have: ServiceNow Certified Technical Architect
Support a large-scale ServiceNow AI Service Management transformation by translating business needs into AI-enabled ServiceNow use cases and requirements.
Compensation
The pay range for this position is $65.00 - $75.00/hr.
Responsibilities
Translate business needs into well-structured AI-enabled ServiceNow use cases and requirements
Facilitate complex stakeholder discovery and requirements workshops
Convert business needs into user stories, functional requirements, acceptance criteria, process/workflow diagrams, use cases, and backlog items
Work closely with business stakeholders, ServiceNow product owners, architects, developers, process owners, and AI teams
Senior ServiceNow AI Business Analyst supporting large-scale ServiceNow AI Service Management transformation.
Compensation
The pay range for this position is $65.00 - $75.00/hr.
Responsibilities
Lead and facilitate complex discovery sessions and requirements workshops with business and technology stakeholders
Translate high-level business requests and problems into clearly structured AI use cases, functional requirements, user stories, acceptance criteria, and detailed process and workflow diagrams
Develop and maintain a well-organized backlog of AI-enabled ServiceNow work items
Ask targeted AI-specific discovery questions to clarify business objectives
Define the decisions AI can assist with versus those it should make or execute autonomously
Conduct technical SEO/GEO audits, analyze website performance, provide guidance on migrations, structured data, and AI search opportunities, and collaborate with clients and internal teams to improve organic visibility.
Responsibilities
Conduct technical SEO/GEO audits and ongoing website analysis
Analyze website performance including Core Web Vitals, page speed, mobile usability, JavaScript rendering
Provide guidance for website migrations, replatforms, domain consolidations, URL structure changes, duplicate content, canonicalization, index bloat, crawl budget
Analyze structured data and schema markup
Evaluate website accessibility and discoverability across search engines and AI platforms
As a Senior Specialist Solutions Architect (Sr. SSA) for AI/ML, you will be the go-to technical expert for Databricks' AI platform across our customers, helping them move from AI experiments to governed, cost-efficient agents and ML systems.
Responsibilities
Win the technical decision for AI on Databricks.
Lead discovery, architecture design, demos, proofs of concept and MVPs for agent, GenAI and ML use cases in competitive evaluations.
Design production-grade agent systems.
Architect agents and multi-agent applications using Agent Bricks, Databricks Apps, MCP tools, Lakebase, AI Search and the Foundation Model APIs.
Develop and execute GTM strategy to grow Google’s search business in Korea, leveraging AI-powered solutions and cross‑functional partnerships.
Responsibilities
Own and execute the product strategy for Search+, optimizing the adoption and usage of AI‑powered solutions (Search, PMax, and Commerce) across the customer portfolio.
Act as the subject matter expert in AI‑powered performance solutions, leveraging industry and product expertise to scope client challenges, prioritize features, and resolve issues through consulting and resource coordination.
Bridge the gap between regional/global product teams and the local market, rolling out exceptional features while using advertiser feedback to shape future product roadmaps.
Partner with Sales, Tech, and other cross‑functional teams to design and deploy customized, cutting‑edge solutions tailored to specific client needs.
Conceptualize and lead large‑scale initiatives and industry events to drive the performance‑driven ecosystem forward.
Requirements
Bachelor's degree or equivalent practical experience
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