Senior UX Designer to be the founding design voice in a Pioneering Pod within the Customer Service Innovation Lab, focusing on rethinking customer service experiences using customer insights and AI-assisted/agentic experiences.
Compensation
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually
Responsibilities
Listen to customer contacts and observe customer journeys to identify experience opportunities
Challenge assumptions about customer service to push for industry-reshaping ideas
Lead end-to-end design for lab initiatives (discovery, framing, concepting, interaction, visual design, prototyping, handoff)
Co-create with contact handlers through embedded observation and rapid workshops
Prototype at speed with high-fidelity, interactive prototypes, including AI and GenAI-powered experiences
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
Lead the engineering organization responsible for the end‑to‑end technology stack that powers licensed Starbucks stores, driving hardware, software, and integration strategy across domestic and international markets.
Responsibilities
Own the end‑to‑end licensee technology stack across hardware, firmware and software
Serve as the single point of reference and accountable owner for the licensed stores technology roadmap
Lead the rationalization and convergence of store technology stacks across Company Operated, Licensed, and International markets
Define and govern the API and integration strategy that enables licensees to connect bespoke loyalty, sales, payments, and reporting systems to Starbucks platforms
Drive the hardware lifecycle for the licensed estate
Requirements
Nice to have: 10+ years of experience in software, platform, or store systems engineering
Nice to have: 5+ years leading engineers and engineering managers
Nice to have: Experience leading engineering at director-level scope for store technology in retail, restaurant, hospitality, or other store-based operations
Nice to have: Experience supporting a franchise or licensed business model
Nice to have: Experience leading large-scale platform migrations or POS replacements
Senior Product Designer to shape end-to-end experiences for Checkr’s Verifications products, focusing on drug & occupational health testing.
Locations (4)
Denver, Colorado, United States
San Francisco, California, United States
Nashville, Tennessee, United States
Santiago, Santiago Metropolitan, Chile
Compensation
On-target Earnings OR Base Salary range (San Francisco, CA) $169,000—$199,000 USD On-target Earnings OR Base Salary range (Denver, CO) $143,000—$168,000 USD
Responsibilities
Own design for key Verifications product areas
Partner with Product and Engineering to define problems, shape roadmaps, and deliver high-quality solutions
Product Designer, Digital Labs
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