- Manager
- $104K–$135K per year
- 5+ years
Lead and develop a team of Experience Cloud Specialists to drive adoption, expansion, and operational excellence for State and Local government customers.
Compensation
USD $104,000.00 - USD $135,000.00 /Yr.
Responsibilities
- Lead, coach, and develop a team of Experience Cloud Specialists, Senior Experience Cloud Specialists, and Experience Cloud Operations Specialists
- Establish clear performance expectations, development plans, career pathways, and accountability measures aligned with customer, platform-adoption, and revenue objectives
- Create a consistent operating cadence that includes team meetings, one-on-one coaching, opportunity reviews, forecast inspection, territory planning, and strategic account discussions
- Coach team members on consultative discovery, executive engagement, platform positioning, commercial strategy, opportunity qualification, and cross-functional leadership
- Build and maintain onboarding, enablement, and continuous-development programs that strengthen knowledge of Granicus solutions, government operations, the GXC strategy, and platform-growth plays
Requirements
- Nice to have: Experience with Salesforce and related business systems
- Nice to have: Experience designing or scaling AI-enabled workflows, automation, and operational improvement initiatives
- Nice to have: Change management, value-selling, consultative-selling, customer-success, solution-consulting, or leadership training or certification