Senior Systems Services and Support Analyst - ITSM Change Management
Fidelity Investments · Posted Nov 10, 2026
- Merrimack, New Hampshire, United States
- On-site
- Full-time · Senior
- 4+ years
Senior Systems Services and Support Analyst focused on ITSM Change Management within Enterprise Infrastructure and Operations.
Responsibilities
- Support ITSM Change Management activities for Enterprise Infrastructure and business-unit partners
- Facilitate and support Enterprise and/or Business Unit Change Advisory Board meetings
- Review change plans and provide constructive feedback
- Partner with application, mainframe, database, cloud platform, compute/server, storage, middleware, observability, security, network and data-center operations teams
- Analyze and maintain ITSM reporting and dashboards
Requirements
- ITIL 4 Foundation certification