Responsible for gathering, analyzing and validating operational data while developing automated reporting tools and visual products to improve data accuracy, access, and communication of data insights; oversees analytical initiatives and assists in guiding entry-level Service Analysts.
E4 Full Salary Range: $63,306-$138,328. Midpoint: $100,817. Starting Salary Range: $63,306-$100,817
- Developing and maintaining performance processes, metrics, and measures to inform recommended operational and service improvements.
- Gathering, cleaning, aggregating, querying, analyzing, and interpreting operational data; validates inputs, calculations, algorithms, outputs, and resolves data gaps or inconsistencies.
- Designing dashboards, interactive reports, charts, presentations, and other visual products that clearly communicate findings, outcomes, and trends.
- Creating and maintaining automated reporting workflows, analytical tools, databases, and processes that accelerate data access.
- Coordinating with departments, operating divisions, vendors, and other stakeholders to fulfill data requests and address analytical needs.
- Bachelor's degree in urban and regional planning
- Bachelor's degree in data science
- Bachelor's degree in computer science
- Bachelor's degree in statistics
- Bachelor's degree in business
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