A strategic, customer-facing post-sales role focused on adoption, retention, renewals and revenue expansion, managing a portfolio of about 30 enterprise customers ($3M to $4M combined).
Compensation
$180,000 to $230,000 OTE (approximately 70% base, 30% variable, with some flexibility on a higher base)
Responsibilities
Manage and grow a portfolio of about 30 enterprise customers (about $3M to $4M combined)
Own customer relationships across the post-sales lifecycle: adoption, retention, renewals and expansion
Act as a trusted advisor to enterprise customers and deliver measurable business value
Troubleshoot technical issues hands-on using APIs, logs, integrations and workflows
Manage relationships with technical and business stakeholders, including Engineering, Data, AI, Product and BI teams, and senior or C-level executives
Champion Fastly’s security products through technical demonstrations, training, and content creation, partnering with cross‑functional teams to empower customers and field teams.
Locations (3)
Denver, Colorado, United States
New York City, New York, United States
San Francisco, California, United States
Compensation
The estimated salary range for this position is $166,360 to $234,864.
Responsibilities
Design, build, script, and record technical demonstrations, deep dive presentations, how‑to guides, labs, demo environments, blogs, videos, and best practices
Own and manage demo environments/tenants
Use technical tools, scripts, or APIs to showcase product capabilities
Lead live and recorded technical training sessions for field roles
Design and build the interface customers and partners use to explore robot capabilities, run tasks, and understand system status, spanning live camera views, spatial interfaces, and task controls.
Responsibilities
Design and build the robot interface for customers and partners
Interact with early customers and hardware, research, and software teams
Take ideas from sketches to working prototypes to shipped features
Build functional interfaces in code and use APIs
Explain design decisions and work through tradeoffs with engineering teammates
This is a data engineering role at its core. You will own the backend data architecture for a large geospatial imagery program, building and maintaining the pipelines that move data across security domains, platforms, and systems. The work is hands-on and operational. If you have spent time building data infrastructure in IC or DoD environments and know how to get data moving across domains without breaking things downstream, this role will feel familiar. Note: this is not a research or modeling position. The job is keeping the data infrastructure running and scaling.
Locations (2)
Springfield, Virginia, United States
St. Louis, Missouri, United States
Compensation
The expected salary range within the Washington, DC metropolitan area is: $165,000-$193,812.
Responsibilities
Own the backend data architecture for a large geospatial imagery program
Build and maintain data pipelines that move data across security domains, platforms, and systems
This role combines foundational curiosity with growing technical expertise to resolve complex customer issues involving Backblaze products and 3rd party integrations.
Locations (3)
Colombia
Costa Rica
Mexico
Responsibilities
Handle and resolve customer issues, driving issues to resolution, and acting as an ambassador of Backblaze and its products.
Communicate directly with customers via video/phone call for information gathering and troubleshooting needs, utilizing call control and de-escalation skills.
Manage escalations received from the account administration team and other groups.
Provide Silent Install Troubleshooting for the Backblaze Backup Client and Silent Installer/Enterprise Deployment Support.
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