- Jakarta, Jakarta Special Capital Region, Indonesia +1 more
- On-site
- Full-time · Mid
- 3–5 years
Support Indonesia and Malaysia clients as a Customer Success Manager, owning post-go-live lifecycle, driving adoption, resolving issues, and capturing growth opportunities.
Locations (2)
- Jakarta, Jakarta Special Capital Region, Indonesia
- Kuala Lumpur, Kuala Lumpur, Malaysia
Responsibilities
- Own a portfolio of English- and Bahasa Indonesia/ Bahasa Malaysia-speaking accounts, driving product adoption, commercial growth & retention, and day-to-day relationship management
- Build an understanding of clients' business models and payment flows to identify improvement opportunities
- Use data, product knowledge and business understanding to drive and capture portfolio expansion opportunities (upsell, cross-sell, new use cases) in partnership with Account Management and Sales
- Act as a day-to-day point of contact for client stakeholders on product usage and issue resolution
- Manage solutioning discussions for new use cases, working with Product and Engineering teams