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IT Operations and Service Delivery Manager, VP

MUFG · Posted Nov 12, 2026

Jersey City, New Jersey, United States
Hybrid
Full-time · Executive
$126K–$191K per year
10+ years

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Responsible for supporting the Service Delivery Operations Department with day-to-day operations, business engagement support and program/project management.

Compensation

New York / New Jersey: $126k – $191k

Responsibilities

Provide daily operational support including system monitoring, application health reporting, batch scheduling, file transfers and other service delivery activities
Document and escalated problem incidents per department guidelines
Test, implement and alter batch schedules and external transmissions
Coordinate and govern with team leads and management on departmental metrics and reporting
Prepare and manage KPI reports and metrics for a multi-functional team

Requirements

Bachelor's degree in Computer Science or a closely-related discipline

Skills

IT Operations ITSM Incident Management Change Management Problem Management Application Operations

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