Senior Specialist - Bioinformatics (Global Customer Support-Molecular Labs)
Roche · Posted Nov 5, 2026
- Pleasanton, California, United States
- Hybrid
- Full-time · Senior
- $91K–$169K per year
- 5+ years
Experience Senior Specialist – Bioinformatics to work on AXELIOS integrated analysis workflows as well as open source modules, serves as a Tier-2 subject matter expert within Global Customer Support (GCS), operating with high autonomy to bridge new product development and post-market support.
Compensation
The expected salary range for this position based on the primary location of California is $90,800-$168,600. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.
Responsibilities
- Directs the comprehensive Service concept strategy and technical requirements within the project team for new product development or product update
- Delivering Tier-2 hotline support to reduce system downtime and drive rapid resolution of issues
- Maintaining and updating the knowledge repository to ensure all product-specific documentation remains precise and relevant
- Creating detailed user and support manuals
- Designing instructional materials, establishing training frameworks, and leading training sessions for clients, instructors, and support teams
Requirements
- Bachelor’s degree in Bioinformatics
- Bachelor’s degree in Computational Biology
- Bachelor’s degree in Biostatistics
- Nice to have: Multiomics analysis
- Nice to have: Epigenomics analysis