- Remote, Brazil
- Remote
- Full-time · Associate
- 5+ years
The Content Operations & Governance Specialist will design scalable workflows, establish practical governance standards, build dashboards and metrics, connect platforms, and use AI tools and automation to reduce manual effort and improve reporting.
Responsibilities
- Design, document, and scale workflows, intake processes, governance standards, and operating models that support content production and lifecycle management
- Identify manual or repetitive processes and automate them by connecting systems such as website CMS platforms, Highspot, Microsoft 365, SharePoint, Adobe DAM, Salesforce, and marketing automation tools
- Build and maintain dashboards and reporting that track content inventory, freshness, usage, performance, governance adherence, and operational efficiency
- Define and maintain criteria for content refresh, update, archival, retirement, ownership, and review across internal and external properties
- Run recurring inventories and audits across priority platforms, using data and automation to improve coverage, consistency, and accuracy
Requirements
- Bachelor’s degree
- Master’s degree
- Nice to have: Content experience
- Nice to have: Program management
- Nice to have: Knowledge management