- Warrenville, Illinois, United States
- Hybrid
- Full-time
- $23–$24 per hour
- 2+ years
Manage and resolve provider and customer case requests, coordinate providers, and maintain accurate documentation in a hybrid onsite environment.
Compensation
The pay range for this position is $23.00 - $24.00/hr.
Responsibilities
- Manage daily interactions with network and non-network providers, ensuring claims are dispatched and handled promptly.
- Arrange appropriate providers to complete claims that cannot be automatically dispatched, including locating providers when no in-network options are available.
- Monitor and oversee service request hubs, including Need Provider, Emergency requests, and white glove items, to ensure timely action and resolution.
- Handle inbound and outbound phone calls with providers, customers, and internal teams, re-directing calls as needed and providing clear, professional communication.
- Respond promptly to email inquiries from customers, providers, and other departments regarding claim status and service requests.
Requirements
- High School Diploma or GED