Assistant Terminal Manager responsible for overseeing terminal operations, managing a team of drivers and dock personnel, ensuring efficient load handling and compliance with safety standards.
Compensation
Salary: $90,000 - $110,000
Responsibilities
Oversee terminal operations spanning dock and office duties
Manage up to 30 local LTL drivers, dock personnel, and salaried leadership to achieve a designated production schedule
Utilize independent judgement to build loads based on available labor and freight levels
Ensure proper load of carriers by monitoring the cube and weight of trailers
Provide leadership and accountability to a team of drivers, dock workers and dock hand
Monitors customer service activities of multiple agents, ensuring KPI and service level compliance, and provides coaching and support to the support center supervisor.
Responsibilities
Demonstrate proficiency in inbound and outbound call handling KPI’s
Recognized by peers as an authority in support center operations and inbound call handling procedures and processes
Performs scheduled one on one sessions with team members monthly
Preparation, organization and presentation of training and related training materials
Live monitoring of inbound and outbound call performance and direct coaching as needed
Provide customer service and dispatch support for roadside assistance, manage inbound calls, process service requests, and coordinate with service providers.
Responsibilities
Customer interaction: customer service and dispatch, manage inbound calls, answer questions about roadside assistance, process service request, and coordinate with service providers.
Service dispatch: Process service requests, coordinate with a network of roadside assistance providers (towing and repair), and monitor service delivery.
Administrative support: Maintain and update customer accounts, perform data entry, and support other team members with day-to-day tasks.
Billing and payments: Calculate charges, process payments, and handle billing inquiries.
The Dispatcher expedites communications and dispatches company personnel and/or vehicles.
Compensation
The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Responsibilities
Answer all telephone and radio calls in Dispatch
Provide timely and accurate communications and record keeping required for the resort operations team
Keep accurate and up to date daily, weekly and seasonal Dispatch logs and other records related to assigned duties
Perform continuous monitoring of a radio channel system and dispatch phone line
Coordinate emergency travel needs for rescue services arriving at the resort
Support the day‑to‑day transport operation, including driver briefings and debriefs, vehicle allocation and dispatch, ensuring paperwork and compliance checks are completed accurately
Compensation
An annual salary of £28,750.00
An additional 10% shift allowance if working nights
Responsibilities
Support the day‑to‑day transport operation, including driver briefings and debriefs, vehicle allocation and dispatch, ensuring paperwork and compliance checks are completed accurately
Monitor driver hours, tachograph records, licences and other transport documentation, making sure activities are completed in line with legal and company requirements
Work closely with drivers, warehouse teams, stores and internal departments to resolve queries, communicate delivery issues and help keep the operation running smoothly
Maintain accurate transport records and operational reports, escalating vehicle defects, KPI failures and other issues to the relevant teams and supporting with any required follow-up
Home Office - Transportation - Transportation Business AnalystNewActive Day · Trevose, US
DispatcherNewVail Resorts · Crested Butte, US