Lead the Professional Services half of Cisco CX's AI-native delivery shift by owning key artifacts and driving autonomous delivery initiatives.
Compensation
The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Responsibilities
Own key artifacts like the Single case-based orchestrator for lifecycle of services offered by Cx Delivery
Drive the design and execution of autonomous Domain Blocks
Develop and implement autonomy tiers, confidence scoring, and compliance automation
Collaborate cross-functionally to track and enhance PS delivery autonomy rates and reduce cutover incidents
Requirements
Nice to have: AI Native product offerings
Nice to have: compliance-driven delivery frameworks
Nice to have: confidence/autonomy scoring
Nice to have: RACI-based governance models
Nice to have: AI-driven automation in Professional Services
Own the end-to-end product roadmap for AI-native Support/TAC capabilities, driving the transformation of technical support through agentic AI and intelligent orchestration.
Locations (4)
San Jose, California, United States
New York, United States
Washington, United States
Canada
Compensation
The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Responsibilities
Own the end-to-end product roadmap for AI-native Support/TAC capabilities
Technical Product Manager - AI Native Professional Services
Lead the Professional Services half of Cisco CX's AI-native delivery shift by owning key artifacts like the Single case-based orchestrator for lifecycle of services offered by Cx Delivery.
Locations (4)
San Jose, California, United States
New York City, New York, United States
New York, United States
Washington, United States
Compensation
The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Responsibilities
Lead the Professional Services half of Cisco CX's AI-native delivery shift by owning key artifacts like the Single case-based orchestrator for lifecycle of services offered by Cx Delivery.
Define and optimize the pre-case intake experience, ensuring fast self-serve resolution
Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes
Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies
Deliver faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion
