- Hybrid
- Competitive pay and benefits
- 2–4 years
Network Operations Center Engineer responsible for incident management, AI-driven workflows, and operational excellence in a high-scale gaming platform.
Responsibilities
- Own incident lifecycle from detection to resolution
- Serve as Incident Commander during major incidents
- Classify and prioritize incidents
- Author incident reports and post-mortems
- Develop and improve runbooks and SOPs
Requirements
- Bachelor's degree in computer science, Information Technology, or a related field
- Nice to have: on-call rotation management
- Nice to have: escalation policy design
- Nice to have: blameless post-mortems
- Nice to have: cross-functional retrospectives