The Bilingual Customer Service Specialist provides knowledgeable, end-to-end support to customers while ensuring accurate, timely, and effective resolution of customer needs. The role manages customer inquiries and transactions, resolves more complex issues, and partners across functions to deliver a consistent and positive customer experience.
- Provide end-to-end support for customer inquiries, including order placement, order status, product availability, pricing, shipping, returns, credits, and account-related requests.
- Manage complex customer situations requiring additional research, coordination, or follow-through.
- Take ownership of customer inquiries through resolution, ensuring timely communication and minimizing unnecessary transfers or handoffs.
- Review orders and customer requests for accuracy and proactively identify potential issues, delays, or required actions.
- Partner with Sales, Supply Chain, Finance, Logistics, and other internal teams to resolve customer and order-related issues.
- College degree preferred
- Technical school or equivalent combination of education and experience
- Nice to have: Upselling activities
- Nice to have: Cross Functional team/Project Management experience
- Nice to have: Conflict resolution
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