Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank’s call center.
Responsibilities
Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt.
Accepts ownership of the customer request and follows it through to resolution.
Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.
Completes customer transactions and corrects account information by engaging correct business partners.
Senior Manager of Executive Service Delivery responsible for providing IT service and support to executive users across corporate offices and gaming properties in Macau, Hong Kong and Manila.
Locations (3)
Macau, China
Hong Kong, China
Manila, Philippines
Responsibilities
Providing professional, thorough and timely user support for all customers, with particular attention to Senior Executives of Melco in Macau and Manila
Resolving desktop, laptop, printers and other hardware issues, as well as issues with proprietary software applications
Proactively troubleshooting all technologies provided to users (e.g. routers, client PCs, smartphones and tablets)
White‑glove customer support to executive floor, focusing on monitoring senior executive desktop issues
Liaising between clients and other IT team resources to deliver a single‑stop deskside support experience
Requirements
Bachelor’s degree in information technology or equivalent
